Thank you for choosing Dandicraft. Below you will find our shipping guidelines and our no-return/no-refund policy.
SHIPPING POLICY
We ship all orders using UPS Ground. All orders have a standard 1–2 day handling time, unless the customer specifies in the order notes that the order needs to ship the next business day. We will accommodate next-business-day shipping whenever possible.
For customers located in Lakewood, NJ, we ship through MailPak, and same-day shipping may be available if specified in the order notes.
Processing Time
Orders are typically processed within 1–3 business days.
Custom and personalized products may require additional processing time.
Shipping Methods We offer standard and expedited shipping options at checkout. Delivery times depend on your location and the carrier used.
Tracking Information Once your order is shipped, you will receive an email with a tracking number. Please allow 24–48 hours for tracking updates.
Incorrect Shipping Address Customers are responsible for providing the correct shipping address at checkout. We are not responsible for lost packages or delays due to incorrect address information.
Shipping Delays Carrier delays, weather issues, holidays, and customs processing are outside our control.
RETURNS & REFUNDS POLICY
ALL SALES ARE FINAL. We do not accept returns, exchanges, or refunds for any products.
No Exceptions:
No returns for incorrect orders placed by customers
No refunds for change of mind
No exchanges for different colors, designs, or products
No cancellations once an order has been processed
Custom & Personalized Orders All personalized items (including photo products, custom kits, and custom gifts) are final sale and cannot be changed after production begins.
Damaged or Incorrect Items If your order arrives damaged or incorrect, please contact us within 48 hours with photos, and we will assist you. (This is the only situation we will review.)
CONTACT US
If you have questions regarding shipping or an issue with your delivered order, please contact us:
